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Información de la vacante

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The Document Generation Specialist will work as a member of the Processing Team, which manages the outgoing documentation between SolarCity and our customers. Their primary goal is to ensure that the customer receives all the required paperwork in a timely manner. The Document Generation Specialist is responsible for verifying and validating the contract for the customer.
All roles require vigilant attention to detail, consistent application of initiative and common sense to solve problems. The successful candidate brings keen organizational skills to every aspect of their professional life, and possesses an ability to deal with large volumes of documents with speed and accuracy –while maintaining a great can-do attitude.
It is vital that each member of the Processing team be able to work independently towards achieving team and individual objectives and metrics including an individual quota. This team has three distinct shifts that ensure coverage 24 hours a day, 7 days a week.

• Prepare, verify and send to the customer all relevant documentation in accordance with specific utility requirements
• As needed, analyze job cost and changes to contracts from the initial sale to post design and determine the correct paperwork per the product, utility or other regulating organization
• Develop and maintain a strong professional relationship with the Sales and Operations teams
• Manage daily functions using SolarCity’s customized databases including inputting appropriate notes for all tasks, and progressing project status
• Stay up to date on internal and external changes in process
• Identify common issues and suggest suitable solutions to resolve in a timely manner
• Keep impeccable notes in the customer record and update the job status according to SOP
• Drive additional duties as required

• Bachelor’s degree preferred
• Intermediate Level of Spoken English (100% in reading and comprehension)
• Must be a self-starter
• Ability to produce high quality work with attention to detail
• Acute awareness and ability to manage to deadlines and heavy workload
• Highly organized and process oriented
• Proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems
• Ability to work on multiple tasks as the same time
• Professional, customer focused approach to completing assignments and representing company
• Calm and positive manner
• Flexible and adaptable, with the ability to adjust to different situations and process changes
• Excellent written and verbal communication skills required
• Excellent customer service skills required
• Regular, reliable and predictable attendance required
• Ability to work well with others in a collaborative team environment
• Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

Tipo de discapacidad apta para este puesto:

Características de la vacante:

Genero: Indistinto
Sueldo ofrecido: 12000
Horario de trabajo: De 8:00 am a 5:00 am
Grado escolar mínimo: Bachillerato concluido
Edad requerida: De 21 a 60
Experiencia y habilidades requeridas: Equipo de cómputo, hojas de cálculo, hoja d / Atención al detalle
Idioma: Inglés ( 100%)

Contacto empresa:

Correo de contacto: jmoralesbreton@tesla.com

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